BeautifyNooks aims to keep every purchase clear and fair for customers across Hong Kong. This Return and Refund policy explains how requests are handled, what conditions apply, and how information is managed, while aligning with local regulations and the Personal Data (Privacy) Ordinance (PDPO) .
A return request may be raised if an item arrives damaged, incorrect, or significantly different from what was shown on the product page. Requests should be submitted within a reasonable time after delivery so the situation can be reviewed accurately. Items must remain unused, include original packaging, and contain all parts originally received.
Returns may not be approved if an item shows signs of use, alteration, or accidental damage after delivery. Customized or clearance items may also fall outside return eligibility. Each request is reviewed individually to ensure decisions remain balanced and consistent.
To begin a return or refund request, please email [email protected] with your order number, a short explanation, and clear images where applicable. Our team will respond with guidance and confirmation of next steps. Items should not be sent back without written approval.
Once an approved item is received, it will be checked against the original request. If eligibility is confirmed, a refund will be issued using the original payment method. Processing timelines may vary depending on external service providers. If a request is declined, the item may be sent back with a clear explanation.
Instructions for return shipping will be shared after approval. If the issue is confirmed as an error from our side, return shipping guidance will be provided accordingly. Unauthorized or unapproved returns may not be accepted.
Personal information shared during return or refund communication is used only for handling the request and record keeping. This includes names, contact details, and order references. All such data is managed in line with the PDPO, with access limited to authorized personnel only.
We strive to keep communication open and straightforward throughout the process. Repeated or unusual request patterns may be reviewed to maintain reasonable operations for all customers. This approach helps ensure consistent handling without unnecessary delays.
We recommend keeping original packaging until you are satisfied with your purchase, as this supports smoother review and handling. Clear photos and prompt contact help speed assessment and reduce back and forth during evaluation stages overall process.
This policy may be updated to reflect operational changes or regulatory requirements in Hong Kong. Any revisions will be published on our website to keep customers informed.
For questions or clarification regarding returns or refunds, please contact BeautifyNooks at [email protected].
